City of Ellensburg upgrades utility customer portal, pauses late fees

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ELLENSBURG, Wash. – The City of Ellensburg is asking its utility customers for patience as it works through its switch to a new utility customer portal.

The city announced on X, formerly known as Twitter, that it is extending its grace period for late fees for utility bills as customer service representatives work through hundreds of calls.

City of Ellensburg requests customers to reach out next week for new account numbers.

 

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