RICHLAND, Wash. – The City of Richland’s online customer service portal will be unavailable starting Friday through the weekend.
This outage is due to the implementation of the city’s new utility billing portal, MyAccount.
During this time, online utility services will be inaccessible. However, utilities will not be disconnected and no late fees will be applied.
Customers can still pay bills in person at City Hall. Auto payments will be processed once the transition to the new system is complete.
To assist customers with accessing the new portal, staffed kiosks will be available in the lobbies of City Hall, the Richland Public Library, and the Richland Community Center starting the week of October 27.
